Our annual CSR results for 2019 are in!

We have had another fantastic year at MHA Moore & Smalley. After sending out the survey to over 4200 clients, we have received an overall satisfaction score of 96%, a 1% increase on last years, already great, result.

This score is based on clients’ answers in response to questions that rate us in terms of communication, technical ability, commitment to each individual business, and our CRM.

Thank you to everyone who got involved. Delivering outstanding client service is at the heart of everything we do. Therefore it is wonderful to know that we are delivering on our mission, vision and values, as we continue to improve and strive to be the best we can be.

Take a look at this year’s results below

Blackpool car repair firm opens new £3m premises

A family-run accident repair centre in Blackpool has set the wheels in motion to become Lancashire’s number one car repairer, following a £3m investment in their brand new bodyshop.

Fylde Coast Accident Repair Centre (ARC) has relocated to a new 18,000 square foot workshop on a site covering 2.3 acres at the Blackpool Airport Enterprise Zone, creating five new jobs to date.

With a turnover of £3.5m its workshop currently repairs over 2,400 vehicles per year, working alongside major insurance companies.

The firm was advised on its expansion by MHA Moore and Smalley. The team, led by David Bennett and Judith Dugdale, provided advice on fundraising and tax for the acquisition and development of the site.

Fylde Coast ARC is run by owners David and Linda Hyland, together with their son Dane. Between them they have over 35 years of experience, specialising in the repair of car and light commercial vehicles.

David, managing director, said: “I started the company in 1982 with just one apprentice and by building a loyal customer base, we’ve been growing the business ever since. Once we realised we had outgrown our old premises, we decided to take the brave decision to build a new state-of-the-art facility.

“Since opening our doors it’s really taken off. With an eye on the future, we have invested heavily in the latest vehicle technology including charging points for the new generation of electric vehicle repairs, as well as training on electric vehicles for our technicians. The feedback from our customers has been very encouraging.”

David added: “We’ve already secured a new contract with a major leading insurance company and we’re attracting skilled technicians who are keen to work in our brand new facility. Our ambition is to be one of the best accident repair firms in Lancashire.”

Judith Dugdale, corporate services director at MHA Moore and Smalley, added: “Fylde Coast ARC is a great example of a successful family-run business planning for the future. We’ve worked with David and Linda for over 15 years and it’s great to see their son Dane join the team.

“Building new premises is a big step but we provided expert advice to ensure they maximised tax savings available on the new-build, money they can reinvest in growing the business. I am delighted to assist them with the next stage of their business growth and continue their success story.”

Founded in 1982, Fylde Coast ARC employs 36 staff and is an approved repairer for Audi, Citroen, Hyundai, Mitsubishi, Peugeot, Seat, Skoda, Vauxhall and VW.

Ginni Cooper

Professional: Ginni joined Moore and Smalley as an Accounts Junior in 1995 after finishing her A-Levels. Ginni went on to complete her AAT and ACA training and is now responsible for a varied portfolio of medium and large owner-managed business offering accountancy, audit and business support services. Ginni is also head of the Manufacturing team and is the official judge for the manufacturer of the year award at the BIBAs.

Personal: In her personal time Ginni enjoys going to the gym and mountain biking, and she is also a keen member of the MHA Moore and Smalley netball team.