Avoiding the pitfalls when implementing a change
With the advances in technology, business competition isn’t just local or national, it’s now on a global scale and change in business is inevitable if they are to survive. We’ve all got tales of disaster and incompetence, with battle scars from perhaps both sides of the line. Sometimes, if we’re honest, we may even put ourselves in the culprit’s seat for the problems caused.
If change is not implemented in your organisation effectively, it can result in delays in performance, delays in delivery in meeting customer expectations and ultimately loss of customers because your competitors are working faster or more flexibly.
In order to implement change effectively, there are some key principles that organisations need to consider.
1. Preparation – Make sure that the management team have a clear understanding of the scope of the change, the impact of the change, support the change and are ‘reading from the same hymn sheet’ a consistent message to all employees. The success of the project starts at the top!
2. Shared Need for Change – Identify the key reason for the change, such as potential threats of not changing, what opportunity the change will create for the business and what the future state will look like. These will be key factors which will act as influencers to encourage the key stakeholders to ‘buy in’ to the change.
3. Resources – Make sure that the key people involved have a clear understanding and agreement of their roles and accountabilities and that methods are in place to assess and influence their performance and attitudes. Make sure that you have a clearly defined communication plan which covers everyone impacted by the change and who needs to know about it, including your customers.
4. Performance Measures – Make sure that you have clearly defined measures in place to determine how successful you are towards your goal and are able to implement contingencies quickly to get back on track.
5. Making Change Last – When the future state is in place, don’t assume that it will stay that way, old habits die hard, make sure that you have mechanisms in place to recognise and promote success, provide the appropriate training methods and support for your teams and make sure that you determine what the ‘knock on’ effect will be for other areas of your business.
For friendly, informative and no nonsense advice on both HR and Health & Safety matters, just give us a call on 07951 356700 or check out our website www.evergreenhr.co.uk.