August TRS Release

The first GP Pension Total Reward Statement (TRS) release of the year took place in August and statements should now be available for GPs to view via www.totalrewardstatements.nhs.uk.

Why can you not access your updated TRS?

Some GPs have been informed that their 2019/20 certificates have not been processed in time for the August 2021 release and so the updated statements should be available for the December TRS release.

For some cases, the calculation of the pension benefits is deemed as complex and therefore the TRS system cannot support the production of the statement.

Examples of complex cases would include those with added years contracts, divorce arrangements as well as choice exercises over the various schemes and interactions between the officer and practitioner statuses.

For those impacted, manual statements can be requested from NHS Pensions by calling their helpline.

Pension records can only be updated sequentially; if certificates from previous years are missing, the most recent years cannot be updated. 

For instance, if certificates have only been received and processed for the years 2012/13, 2013/14 and 2019/20 then the TRS will only reflect the pension figures up until 2014.  

It is important to check your records are up to date and that there are no missing periods in order that your future pension is maximised.

Who can I contact if I’m having issues?

  • NHS Pensions Member Helpline on 0300 330 1346 (0044 191 2790571 if you are calling from overseas).
  • PCSE Customer Support Centre – 0333 014 2884

If you need any assistance or information, please contact one of your Healthcare Services team members at MHA Moore and Smalley